This Refund Policy explains how payments are refunded for canceled or returned orders placed through Nabil.
Refunds may be issued in the following cases:
Order cancellation before preparation.
Product unavailability after order confirmation.
Approved return requests.
Payment processing errors.
Online Payments:
Refunds will be processed to the original payment method within 3–14 business days, depending on the payment provider’s policies.
Cash on Delivery Orders:
Refunds may be issued via bank transfer or credited to the customer’s in-app wallet, subject to applicable procedures.
Delivery fees may not be refundable in the following situations:
Refusal to receive the order without valid reason.
Incorrect delivery address provided by the customer.
Customer unavailability at the time of delivery.
In the event of a dispute between the merchant and the customer, Nabil will act as a mediator to facilitate a fair resolution in accordance with applicable laws in the Arab Republic of Egypt.
Certain return or refund conditions may vary depending on the product category or merchant policy, as displayed within the app.
By using Nabil, users agree to this Return and Refund Policy as well as the full Terms & Conditions available within the application.
